Frequently Asked Questions

General Questions

Care and Maintenance

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How do I care for my kitchen furniture?

• Wipe away any spillages immediately from horizontal & vertical surfaces internally / externally.
• Thoroughly clean and inspect moving components ( hinges, drawer guides etc. ) on a regular basis, keeping them free of dust, grime and dirt that may accumulate over time.
• To avoid damages, marks, scruffs and scrapes do not place keys, sharp objects, electrical equipment or a heat source directly on furniture tops and surfaces.
• For protection and to avoid damages, toughened clear glass tops are highly recommended on all furniture tops : Lockers, Chest of drawers, Dressing tables, Desks, TV units etc.
• Avoid leaving doors and drawers open unnecessarily, closing them when finished will keep all areas clear of obstructions and accidental damage being caused.
• Do not overload cabinets, shelves, drawers or any other internal storage solution beyond its stated weight capacity and this will cause damage to certain components and also restrict doors and drawers from closing fully.
• Over time and especially with new build dwellings, caulk used along with infill surrounds to side walls and ceilings can crack and become loose because of settlement, this can also affect margins between doors which can fixed by an adjustment to the door hinges.
• When cleaning doors and cabinets both internally and externally only use a clean soft lightly dampened cloth along with a mild detergent, avoid over wetting and do not use an abrasive cleaner, petroleum or solvent based cleaners or anything containing harsh chemicals. When finished wipe down with a clean dry cloth to remove any excess moisture.

• Extractor Fans

  Always turn on and use the appropriate setting when cooking, never use your hob without extracting out the steam from pots and pans as this will cause a build up of moisture that can cause damage to wall cabinets, pelmets and doors. If not extracted out through the wall your fan will contain a charcoal filter that will need replacing at certain intervals depending on usage.

• Dishwashers

  Always ensure the full cycle or program has finished before opening the door of your dishwasher, allowing your cutlery to fully dry and the steam inside to cool and disperse. On new dishwashers some programs open the door in advance automatically. THIS MUST BE CHANGED IN THE SETTINGS MENU as constant hot steam and moisture can cause extreme damage to worktops and doors over a prolonged period of time.

How do I care for my bedroom furniture?

• Wipe away any spillages immediately from horizontal & vertical surfaces internally / externally.
• Thoroughly clean and inspect moving components ( hinges, drawer guides etc. ) on a regular basis, keeping them free of dust, grime and dirt that may accumulate over time.
• To avoid damages, marks, scruffs and scrapes do not place keys, sharp objects, electrical equipment or a heat source directly on furniture tops and surfaces.
• For protection and to avoid damages, toughened clear glass tops are highly recommended on all furniture tops : Lockers, Chest of drawers, Dressing tables, Desks, TV units etc.
• Avoid leaving doors and drawers open unnecessarily, closing them when finished will keep all areas clear of obstructions and accidental damage being caused.
• Do not overload cabinets, shelves, drawers or any other internal storage solution beyond its stated weight capacity and this will cause damage to certain components and also restrict doors and drawers from closing fully.
• Over time and especially with new build dwellings, caulk used along with infill surrounds to side walls and ceilings can crack and become loose because of settlement, this can also affect margins between doors which can fixed by an adjustment to the door hinges.
• When cleaning doors and cabinets both internally and externally only use a clean soft lightly dampened cloth along with a mild detergent, avoid over wetting and do not use an abrasive cleaner, petroleum or solvent based cleaners or anything containing harsh chemicals. When finished wipe down with a clean dry cloth to remove any excess moisture.

Warranty

What is Cawley’s doors and cabinetry warranty

Kitchen & Wardrobe doors & cabinets manufactured, supplied and fitted by Cawleys Furniture are covered by a 5-year limited warranty to be free from defects in material & workmanship under normal use by the original purchaser from date of purchase in relation to a private client or from move in date in relation to a contractor’s client. This warranty is not transferable to subsequent owners. Warranty does not cover general wear and tear, misuse, abuse, neglect, improper overloading of storage, damage or defects from water, moisture, hot steam, fire, heat, abrasive, corrosive or chemical products, poorly sealed ovens, heat or steam damage from hobs, heat or steam damage from kettles and heat damage from countertop toasters.

All our doors perform extremely well in a variety of conditions however they are designed and intended for controlled interior applications only and will respond adversely to extreme conditions especially low or high humidity levels. This may cause gaps or cracks that can develop in door joints which are subject to movement under these conditions. If problems occur due to these conditions this warranty will not cover the change or replacement of your doors or any other affected component. Any change or alteration to a Cawleys fitted kitchen or wardrobe by a client or a tradesman on behalf of a client will void this warranty. This warranty is only applicable to furniture fitted by Cawleys.

Cawleys Furniture Accessories & Component specific Warranty explained

All our accompanying products are sourced from the most reliable high-quality brands available and are fully CE certified and CIF compliant. These items include Hardware fittings, Handles, Sinks, Taps, Extractors, Formica Worktops, Stone Worktops, Appliances and various internal storage solution options. Each component depending on brand, model or serial number carry their own manufacturer’s warranty to be free from defects in material & workmanship under normal use by the original purchaser from date of purchase in relation to a private client or from move in date in relation to a contractor’s client. This component specific warranty is not transferable to subsequent owners. Warranty does not cover general wear and tear, misuse, abuse, neglect, damage or defects from moisture, heat, abrasive, corrosive or chemical products.

Please Note :

Cawleys Furniture products ranges are updated periodically with changes made to colours, styles and specifications. A dis-continued or obsolete product will be replaced with one of a similar value / style available. A warranty claim will only be accepted by the original purchaser with dated sales receipt as proof of purchase or confirmation of move in date by a contractor’s client.